Privacy Policy

FLAMORA respects the privacy rights of its users and is committed to protecting the personal data collected through our site. This policy describes how we collect, use, store and protect personal information, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Data Controller

The data controller is FLAMORA, with headquarters in [Address of the headquarters]. For any questions regarding the protection of personal data or to exercise your rights, you can contact us at the email address: [email of the privacy officer].

2. Collected Data

While using the website, we may collect the following personal information:

  • Identification data : name, surname, shipping and billing address, telephone number, email.
  • Payment data : information required to complete purchases (credit cards or other forms of payment).
  • Browsing data : IP address, data relating to the use of the site and browsing preferences through cookies or similar technologies (see our Cookie Policy).
  • Communications : Any information you provide to us via email, contact forms or other communications.

3. Purpose of the Processing

Personal data will be processed for the following purposes:

  • Order fulfillment and delivery management.
  • Compliance with legal and tax obligations.
  • Customer service management and resolution of any issues.
  • Sending promotional communications (subject to consent).
  • Improving the browsing experience on the site through analysis of user behavior (cookies).

4. Legal Basis of Processing

The processing of personal data is based on:

  • The performance of a contract or the fulfillment of pre-contractual measures at the user's request.
  • User consent for data processing for promotional purposes.
  • Compliance with legal obligations.
  • The legitimate interest of the owner to improve the services offered and the purchasing experience.

5. Data Sharing

Personal data will not be disclosed to third parties without the user's consent, except in the following cases:

  • Essential service providers (e.g. freight forwarders, payment processors).
  • Fulfillment of legal obligations.
  • Public or judicial authorities upon request and in accordance with applicable legislation.

6. Data Retention

Personal data will be retained for the time necessary to fulfill the purposes for which they were collected, in compliance with current regulations. Once the purposes have been achieved, the data will be deleted or made anonymous.

7. User Rights

The user has the right to:

  • Access your personal data.
  • Rectify any inaccurate or incomplete data.
  • Request deletion of personal data.
  • Restrict data processing.
  • Object to processing for legitimate reasons.
  • Request data portability to another owner.
  • Revoke consent at any time for consent-based processing.

To exercise your rights, you can contact us at the email address: [privacy officer email].

8. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction or damage.

9. Changes to the Privacy Policy

FLAMORA reserves the right to periodically update this policy to reflect any regulatory or operational changes. Users will be notified of such changes through our website.